Contact
Last updated · 2026-05-11
§ 01 · Support
Questions about the product, order flow, strategies, or your account — [email protected].
We aim to reply within two business days. We are a small team and do not operate a 24/7 support desk.
§ 02 · Legal
Terms, privacy, data requests, takedown notices, and anything else that involves a lawyer — [email protected].
§ 03 · Security
Vulnerability disclosures, suspected account compromise, or anything that looks like an active exploit — [email protected].
We publish a security.txt at the canonical path so automated scanners and researchers can find the right address without guessing.
§ 04 · Press
Media inquiries and interview requests — [email protected]. We reply selectively; expect a slower turnaround than support.
§ 05 · Trading emergencies
For account or trading emergencies, halt trading via the per-strategy emergency-disable button on /strategies — open the strategy you need to stop and click "Emergency disable" in the kill-switch panel. The pipeline runner consults this on the next tick and halts the strategy. Email is slower than the switch, and the switch is the authoritative off-ramp.
If your issue is with broker execution itself (orders stuck, funds missing, rejection you don't understand), contact your brokerage directly — AlphaDesk is a client of Alpaca, not a custodian of your funds.